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Hands on - user experience feedback on QbTest Telehealth

Published: 05 Feb 2021 | QbTest , QbCheck

During the early stages of the COVID-19 pandemic, the incorporation of telehealth into medical and mental health practices was crucial for survival of the practice itself and for the safety of both patients and providers.

An analysis of 50,000 providers found a dramatic increase in the use of telehealth between March and May [1]. While telehealth use has gradually lessened on average since June, it has recently plateaued and remains significantly higher than pre-pandemic levels. For in-person visits, a December 2020 survey of primary care providers noted that “43% have fewer in-person visits, motivated largely by patient preference (66%) and safety concerns (74%)” [2]. While eventually we can assume that safety concerns will dissipate, the patient preference for the convenience associated with telehealth will likely remain.

For providing the most innovative ADHD care, it is important to be able to provide thorough evaluations via telehealth. For these patients, incorporating QbTest Telehealth powered by QbCheck* could be the key to obtaining objective data on symptomatology and treatment response. QbCheck measures not only attention and impulsivity, but also actual physical activity for documentation of all three core symptoms of ADHD.

As telehealth use is becoming a part of the “new normal,” the need for a quality telehealth experience is becoming increasingly more important. In the J.D. Power 2020 U.S. Telehealth Satisfaction Study, it was noted that “35% of telehealth users indicate they experienced a problem during a visit” [3].

At Qbtech, we completed a study on the impact of QbTest Telehealth powered by QbCheck for practices during the pandemic. In this study, we also measured user experience. This study found that technical errors and canceled tests in the home setting were rare, at only 2.83%. The study also found that 89% of QbCheck tests globally were performed without technical errors. Additionally, nearly all patients reported that the instructions were easy to follow (94.9%) and that they had an appropriate home test-environment (86.5-93.7%).

With QbTest Telehealth powered by QbCheck, you can be assured that your patients will have a satisfactory experience while you are provided valuable data on their current ADHD symptoms. Whether the test is used to aide in establishing an initial diagnosis or to track treatment response, all of this can be achieved without disrupting the patient’s routine. Results are sent to you automatically to interpret whenever is convenient for you.

Want to know more? To connect with one of our Qbtech experts, call 1-844-467-2832 ext. 1 or you can use this link to schedule a virtual meeting.


* QbTest Telehealth provides in-clinic testing using QbTest, remote testing powered by QbCheck with clinically led specialist training [4].


[1] www.commonwealthfund.org. (n.d.). The Impact of the COVID-19 Pandemic on Outpatient Care: Visits Return to Prepandemic Levels, but Not for All Providers and Patients. [online] Available at: https://www.commonwealthfund.org/publications/2020/oct/impact-covid-19-pandemic-outpatient-care-visits-return-prepandemic-levels.

[2] QUICK COVID-19 PRIMARY CARE SURVEY. (n.d.). [online] . Available at: https://static1.squarespace.com/static/5d7ff8184cf0e01e4566cb02/t/5fde274bd85ca26442f7bf17/1608394572823/C19+Series+24+National+Executive+Summary.pdf [Accessed 2 Feb. 2021].

[3] www.jdpower.com. (2020). Telehealth Patient Satisfaction Surges During Pandemic but Barriers to Access Persist, J.D. Power Finds. [online] Available at: https://www.jdpower.com/sites/default/files/file/2020-09/2020124%20U.S.%20Telehealth%20Study%20v2.pdf [Accessed 2 Feb. 2021].

[4] Ulberstad, F, Boström, H, Chavanon, M‐L, et al. Objective measurement of attention deficit hyperactivity disorder symptoms outside the clinic using the QbCheck: Reliability and validity. Int J Methods Psychiatr Res. 2020; 29:e1822. https://doi.org/10.1002/mpr.1822